Q: Are your 18 inch doll clothes, 18 inch doll furniture, and other toys tested for safety?
A: Product safety is our absolute top priority before, during, and after manufacturing. Every single design undergoes strict individual chemical analysis to ensure materials are non-toxic and perfectly safe before entering production.
- Finished product samples are sent to a U.S. CPSC (Consumer Product Safety Commission) certified laboratory for comprehensive physical and mechanical safety testing.
- Batch Sampling: We conduct random safety testing on samples from every single production cycle.
- Regulatory Compliance: We actively participate in the advocacy of toy safety regulations so our heirloom-quality toys meet or exceed all compliance standards the exact second they launch. In fact, our owner, Joann Cartiglia, was named Advocate of the Year for the Toy Association in 2025.
Q: Do you take credit cards?
A: Yes, we do! We accept Visa, MasterCard, Discover, American Express as well as PayPal and Bill Me Later, Affirm, and others!
Q: How quickly will my order be processed and shipped??
A: Orders are typically processed within 24 business hours of receiving cleared payment. Our standard fulfillment days are Monday through Friday. Please note that we do not process orders over the weekend, with the exception of our peak holiday shipping window during the Christmas season. All packages are shipped reliably via USPS, FedEx, or UPS. If you require expedited or rush shipping, please email our support team at customercare@thequeenstreasures.com for a custom shipping quote. If an item is backordered, we will keep you posted, monthly until the item is shipped.
Q: Do I have to pay sales tax on my order?
A: All states legally require consumers to pay a use tax on items shipped from out-of-state when sales tax wasn't collected at checkout. Because our business headquarters is located in New York, all NY state residents will be charged an 8% sales tax on their order total. For residents of other states, please consult your local department of revenue for specific tax procedures and filing forms.
Q: Can I send an order as a gift directly to the recipient?
A: Yes! We love helping you create special moments. We can ship directly to your recipient and will happily handwrite a personalized message onto a gift card to enclose inside the package.
Q: Do your 18 inch doll clothes fit American Girl Dolls?
A: Not all 18 inch dolls are the same. However, we specifically design our clothes to fit American Girl dolls produced after 2008. Our high quality doll shoes are specifically molded to fit an 18 inch American Girl Doll foot.
Q: Can I pick up my order if I live or am traveling near Ticonderoga NY?
A: Absolutely! If you live in or are traveling through the historic Ticonderoga, NY area, you can bypass shipping fees by arranging an in-person pickup at our beautiful storefront. Simply call us ahead of time at 518-558-1225 to coordinate a convenient pickup time with our staff.