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Frequently Asked Questions

Q: Are your toys tested for safety?

A: Product safety is our number one concern before, during, and after production. Every item is put through rigorous individual chemical analysis to insure they are safe before production. Then a sample of “finished” product is annually sent for physical and mechanical testing to make sure it meets the requirements for child safety. Furthermore, random samples from each production cycle of our products are tested as well.

We use a U.S. CPSC certified lab to ensure proper protocol is followed and we monitor any new requirements so we can get our products up to standard the second they are launched. Additionally, our porcelain items are tested for food use and CPSC standards as we know the “little ones” will want to use our products for even the smallest of tea sets.

 

Q: Can your dishes be used in a microwave?

A: Any items which state they are trimmed with gold cannot be placed in a microwave. If done anyways, they will spark and be “zapped” away, leaving a splotchy look.

 

Q: Are your kitchen items and tea-ware items dishwasher safe?

A: They are safe for household dishwashers. However, if you are frequently using items that are gold-plated, we suggest handwashing to extend the life of the gold.

 

Q: Do you take credit cards?

A: Yes, we do! We accept Visa, MasterCard, Discover, American Express as well as PayPal and Bill Me Later.

 

Q: How quickly will my order be processed?

A: Orders will generally be processed within 24 business hours of receipt payment, Monday through Friday. We do not process orders over the weekend. They are then shipped via USPS, FedEx, or UPS. If you need expedited shipping, please email us at customercare@thequeenstreasures.com for a quote.

 

Q: Do I have to pay sales tax on my order?

A: All states require that you pay a use tax on items shipped from out-of-state when their sales tax has not been collected at the time of purchase. As we are based in PA, PA residents will pay 6% of the order total.

Contact your state’s department of revenue for the forms and procedures necessary to pay the tax.

 

Q: Can you do gift shipments?

A: Yes! We can even hand write a special message onto a gift card and enclose it in your package.

 

Q: Can I pick up my order if I live or am traveling near the Pocono’s?

A: Of course! Call us at 570-424-7333 to arrange a pick-up.

 

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