Shipping & Returns

• New York Residents: An 8% sales tax applies to all purchases.
• Effective Date: This policy is active as of February 15, 2023.

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• Processing Time: Orders ship within 24 to 48 hours of successful payment.
• Daily Cutoff: Orders do not ship after 2:00 PM EST, or on Saturdays and Sundays.
• Origin: All items ship from our Ticonderoga, New York distribution center.
• Carriers: We utilize FedEx, UPS, and USPS.
• Rates: Shipping charges reflect the exact carrier cost based on package weight and dimensions.
• Address Requirements: A valid street address is required.
• P.O. Boxes: FedEx cannot deliver to P.O. Boxes, which may impact your shipping rates.
• Tracking: FedEx and UPS orders include online tracking; USPS First Class Mail orders cannot be tracked.
• Carrier Delays: Regional carrier staffing issues may cause occasional delays, though packages generally arrive near their scheduled date.
• Shipping Quotes: Email us through our Support Center portal with your desired items and delivery address for a custom quote.

• US Islands & Outlying States: Alaska, Hawaii, Puerto Rico, and the US Virgin Islands ship via USPS Priority and incur a $15.00 surcharge.
• Two Business Days: Available Monday–Friday to the 48 continental states for an additional $15.00.
• Next Business Day: Available Monday–Friday to the 48 continental states for an additional $25.00.

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• Inspection: All merchandise is carefully inspected and securely packed prior to shipment.
• Damaged Arrivals: Keep all original packaging intact. Contact us via the Support Center for claim instructions, or follow the steps on the return form enclosed in your package.
• Return Window: We gladly accept returns within 30 days of the shipment date for a full refund (excluding shipping) or exchange.
• Our Error: If we made a mistake with your order, please notify us via email or phone within 5 business days of delivery.
• Exchanges: All product exchanges are subject to current inventory availability.
• Return Process: Complete the enclosed return form entirely, pack the item securely in its original packaging, and ship to the address below.
• Shipping Insurance: We recommend insuring your return package. We can only issue refunds for items that arrive undamaged, unless the return is due to initial shipping damage.

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