The Queen's Treasures

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Frequently Asked Questions

Questions?


Are your toys tested for safety?
Product safety is our number one concern. Every component of every item is individually tested for chemical analysis to insure they are safe before production. A sample of  "finished' product is sent for testing at least once per year to insure it passes physical and mechanical requirements for child safety. In addition random samples from each production run of our products are tested as well. We use a U.S. CPSC certified lab to insure proper protocol is followed.  We routinely monitor any new requirements to insure our products meet up to the minute standards. Our porcelain items are tested for food use and CPSC standards as we know "little ones" will want to use even the "miniest" of tea sets.

Can your dishes be used in a microwave?
Those that state they are trimmed in gold cannot be placed in a microwave. Otherwise “zap” away.

Are your kitchen items and tea ware items dishwasher safe?
They are safe for household dishwashers. However if you are using items that are gold-plated often – we do suggest hand-washing to extend the wear of the gold.

Are you dishes safe for food use?
All ceramic and porcelain items we sell that are designed for food-use (including our miniature doll tea set) is properly tested and certified to meet U.S. FDA standards. Our doll tea meets ALL U.S. lead guidelines for toys as well as CPSIA and California Prop 65.  The size of the item requires it to be classified as a toy.

Do you take credit cards?
Yes we do! Visa, MasterCard, Discover and American Express. We also accept PayPal, and Bill Me Later.

How quickly will my order be processed?
We will process your order within 24 (business) hours of receipt of payment. Orders are shipped via FedEx or USPS. If you need expedited shipping – please email and we’ll quote.

Do I have to pay sales tax on my order?
PA residents pay 6% of the order total. Please note that all states require that you pay a use tax on items shipped from other states when their sales tax has not been collected at the time of purchase. Contact your state's department of revenue for the forms and procedures necessary to pay the tax.

Can you do Gift Shipments?
We can! We can even handwrite a special message on a gift card and enclose it.

Can I pick up my order – I live near the Pocono’s?
Of course you can! Our showroom is open 9am-5pm Mon-Fri.. During the holiday season we have extended hours, 9am-5pm Mon-Fri, 10am-5pm Sat and 11am-5pm Sun. COME VISIT US SOON!